Worry-Free Premier Program
Transforming home comfort
In a world where the costs of home comfort system replacements soar, Vastola presents the Premier Program®️— a seamless solution to the rising tide of expenses and the unforeseen headaches that accompany home system maintenance.
We understand that homeowners aspire for nothing less than a sanctuary of comfort. You desire a home that not only embraces your family with warmth but also ensures the air you breathe and the water you use remain healthy. And all this, without the shadow of unexpected repairs or maintenance clouding your peace of mind.
Own Your Comfort
- No Hassle, Worry-Free Service - Everything your system needs, worry-free.
- No Large Up-Front Payment - Everything included for a predictable, low monthly payment.
- No Charge Annual Maintenance - Keeps your system running at peak efficiency.
- No Charge Covered Repairs - Service and repairs (parts & labor) are included.
- No Charge Consumable Parts - U/V bulbs, air filters, and other consumables are included.
- No Hidden Charges or Fees - No trip, diagnostic, or overtime fees.
- Comprehensive Installation - Professional installation by Premier Program Authorized Contractors.
- 24/7 Priority Scheduling - Your needs will be prioritized and a technician typically dispatched within 24 hours.
- Most Advanced Home Comfort Systems - Access to the latest HVAC, water heaters, water filtration systems, and standby generators.
- Transferable Service - Worry-free service can be transferred to the buyer of your home.
- Flexible End-of-Term Options - Including options to upgrade your system.
- Billing and Payment Support - Live, U.S.-based customer support for billing, payment, and other assistance.
What is Covered?
Heating systems, Cooling systems, Hot Water systems and/or Generators
Our commitment to your peace of mind
The Premier Program is specifically designed to provide homeowners with an all-in-one worry-free package that guarantees efficiency, safety, and reliability.
Our primary goal is to offer contractors a seamless service that takes care of home comfort systems, eliminating any concerns about the wear and tear of time or the burden of sudden and expensive repairs.
Apply for the Premier Program™
If you have any question about the Premier Program, please reach out to your dedicated Sales Consultant. We strive to empower you with all the information you need to make an informed decision about what is best for you and your comfort needs.
Premier Program Frequently Asked Questions & Answers
If the heating and cooling system breaks down, how fast will you service it?
As a Premier Program™ member, you can expect priority service should the heating and cooling system ever need servicing. Please contact Vastola Heating, Cooling, Generators & Electrical and one of their qualified service technicians typically will be dispatched to your home within 24 hours or less.
What is the installation process and how long does it take?
The installation is performed by Vastola. Installations in most cases take about a day. One of Vastola’s customer service representatives will set up a time and day for the installation that is most convenient for you and fits with your schedule.
Are there additional costs, other than the Premier Program monthly payment?
With the Premier Program, all heating, cooling, hot water, and/or generator system maintenance, air filters and covered repairs are included per the terms of your Premier Program agreement.
Will someone show me how to work the heating and cooling system and the thermostat?
Yes. A qualified Vastola representative will answer all your questions concerning how the heating and cooling system works, walk you through how to properly operate the new thermostat, and show you how to change the air filter as required.
What brands of heating and cooling equipment do I get with the Premier Program?
Vastola works with several quality, nationally recognized HVAC manufacturers. Based on your specific heating and cooling needs, your Premier Program authorized contractor will recommend the best options for you to consider.
What happens to my old HVAC system?
A qualified Vastola technician will safely remove and dispose of your old heating and cooling system in an environmentally friendly manner.
How do I schedule maintenance of the heating, cooling system and/or generator system?
A Vastola representative will contact you to schedule the annual heating, cooling, and/or generator system maintenance. However, if you must reschedule that appointment, contact Vastola to do so, at your earliest convenience.
What if I sell my house?
If you sell your home, you have a couple options with the Premier Program:
Option 1: Contact us to apply to transfer the service to the new homeowner; upon the new homeowner being approved for the Premier Program and executing required documentation, they will assume responsibility for any remaining payments.
Option 2: Contact us to exercise your purchase option, as detailed in your Premier Program agreement. Under this option, you will take ownership of the system and program benefits will cease upon your exercise of the purchase option.
How long does this Premier Program service last? What happens when it ends?
The standard term for the Premier Program is 8 years. At the end of the standard term, you may elect to do any of the following (subject to the terms and conditions of your Premier Program agreement): 1) upgrade to a new system, 2) extend your Premier Program agreement, 3) exercise your purchase option, or 4) return the system.
Who do I contact with questions about the heating, cooling system and/or generator?
For questions concerning the heating, cooling, and/or generator system, contact Vastola. Contact information is included in your Premier Program agreement or you can reach a representative by calling the office at (716) 827-8652.
Who do I contact with questions about my bill or making a payment?
For billing questions, please contact Service 1st Financial, LLC, and one of our dedicated customer service team members will answer any of your questions. You can contact us via email at inquiries@service1stfinancial.com or call us toll-free at (888) 342-7005.
Who do I contact if I want to transfer the Premier Program service?
If you wish to transfer your Premier Program agreement, please contact Service 1st Financial, LLC, and one of our dedicated customer service team members will review your options with you. You can contact us via email at inquiries@service1stfinancial.com or call us toll-free at (888) 342-7005.